Last updated: December 2024
llullaowpn B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website llullaowpn.live, use our services, or engage with us in relation to our outdoor tour business.
llullaowpn B.V. is the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Schoolstraat 164, 4894 RE Breda, North Brabant, Netherlands. Registration Number: 27496851, VAT Number: NL697453218B125.
The data we collect includes personal information you provide directly to us, such as when you book tours, contact us, or subscribe to our communications. This may include your name, email address, phone number, postal address, payment information, emergency contact details, dietary requirements, medical conditions relevant to tour participation, and preferences for tour activities. We also collect information automatically through your use of our website, including IP address, browser type, device information, pages visited, time spent on pages, and referring website information.
We process your personal data based on the following legal grounds under GDPR:
We explain how we use your information for various business purposes. We use your data to process bookings and provide tour services, communicate with you about your bookings and our services, ensure the safety and security of our tours, improve our website and services, send marketing communications where you have consented, comply with legal obligations, and resolve disputes and enforce our agreements. The specific use of your data depends on how you interact with our services and the legal basis for processing.
We may share your information with trusted third parties who assist us in operating our business, including payment processors, booking system providers, insurance companies, emergency services (if required for safety), and legal and professional advisors. We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may disclose your information if required by law or to protect our rights and safety.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Booking and payment information is typically retained for 7 years for accounting and tax purposes. Marketing consent and communication preferences are retained until you withdraw consent. Website analytics data is retained for 26 months. Emergency contact and medical information is deleted after tour completion unless required for insurance or legal purposes.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure payment processing, regular security assessments, and staff training on data protection. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Under the General Data Protection Regulation, you have the following rights:
We primarily process your data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or appropriate contractual clauses.
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage. Please refer to our separate Cookie Policy for detailed information about the cookies we use and how to manage your preferences.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.
If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us at privacy@llullaowpn.live or write to us at our registered address: llullaowpn B.V., Schoolstraat 164, 4894 RE Breda, North Brabant, Netherlands. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.
If you have concerns about how llullaowpn handles your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Contact information: Website: autoriteitpersoonsgegevens.nl, Phone: +31 70 888 8500, Address: Autoriteit Persoonsgegevens, Postbus 93374, 2509 AJ Den Haag, Netherlands.